Do You:
Go to conferences?
Meet people?
Network?
Want to meet more people?
Tired of being a hermit?
then read this:
http://www.chrisbrogan.com/the-me-game/
Print it out, give it to your guys (if you have a team), make them read it.
Do You:
Go to conferences?
Meet people?
Network?
Want to meet more people?
Tired of being a hermit?
then read this:
http://www.chrisbrogan.com/the-me-game/
Print it out, give it to your guys (if you have a team), make them read it.
Mary Hodder – Moderator
Kaliya –
Irina Slutsky
Nicole Simon
Josh
Think about whats out there in the ecosystem – what holes exist
the oriental and the occidental
The default and the other
oriental – term to desc the whole section of the world, where you could get killed, where we dont understand it
Map from 1620 from Morocco
map lays out – east and west
way everyone thinks about it
take ourselves out of normal situation
only ever live in the default
totally lose in lots of ways
1/2 of dabble engineers women
1/ of dabble from outside of US
have more of the other into what they are trying to make
the non-default
adds to what they are doing
decided to frame discussion into the default and the other
discuss the culture, the holes, the tools, cultural norms (online) and probs with current toolsets that expose or don’t expose
awareness can fix alot
List of holes
alexa – way alexa can reveal certain things
technorati link sys and link counting
Neilsen ratings
time difference (outside of the valley is the other place)
language and location
how do we get out of pure system that values metrics and measurements and embody qualitative values
tools for serendipity – discover things you never knew about
feel like you are in the other
Nicole
blogger, podcaster
from Germany
discuss feeling in the other later
Irina Slutsky
classically trained journalist
geekentertainmenttv
studied issues about the other in Columbia Journalism
Kaliya – Identity Woman
has res alien card in her wallet
lives in and is part of this culture but it is not her culture
fortunate to work in the niche of the industry that is welcoming – Digital Identity
discuss culture and what we can do to inc. inclusivity
Josh Paul – CEO of co that does video on the net
tech perspective
released some software
blogged about
deaf community blogged about it –
he reached out – how do we use this tech in another way
no reason why he can’t place products in video (why not someone doing ASL in the video!)
people open to those ideas
as a creator, putting something out there and letting the market decide
Nicole
being more open helps
does podtech have any contests?
Irina – yes
Nicole – GMT time is what she knows – time difference
Mary – Dabble
appaled when she had contest and lawyers said it could only be US residents
because of the ways the laws work – there are a lot of built in ways we make definitions – some legal, some social – cant change the ways the laws work for the contest
can build the architectures to make them more open (location diff or time diff) – openness and opportunity
cant give things to people
not men vs women – open vs closed
too easy for us to not think about it
create inclusivity for users
Kaliya
f2f events and how to make them more inclusive
we have dinner together in the evening
people sit with people they wouldnt otherwise sit with
forced cross pollination
diff that the reception at a conference
mingle – what do you know
one practical thing
creating space and social contact for new people to get connected
Mary
made the list of holes
things that they observe or missing or closed off
every one had the reaction of wow
down the list
Nicole
the alien
top ranking traffic tools announced as the measurement
only counts visits from the toolbar and primarily US users
american company and competitor – alexa caters to US-centric audience
very specific comparison
alexa numbers – german blog has 1/10 the visitors
totally opposite
a lot of people put value on the ranking whenit is bogus
Mary
Alexa – matters to her in context
Alexa wants to be ubiquitous
alexa – super important to vc’s
as a company – building tools and pushed to using this one tool – you are then in a position to put a lot of emphasis on it – treat it as the worldview – narrow set of measurements that only matters in a certain context
nicole
google analytics – good impression of wheere users are coming from
surprised the # of intl users on the sites and podcasts
never saw before
irina
Neilsen changing the way they are measuring
from # of hits to time on the website
leaving out viewership for tv ratings (students, ethnic groups, single moms who work)
big shift of trying to be inclusive in the statistics
good they were more aware and not there yet
haven’t figured out the right thing
Mary
technoratio
use it to find or link or ID
she worked at technorati early on
use the term authority to desc. their concept of counting links
lots of links = lots of authority
diff ways of linking – some groups – early adopter
doesnt reflect the conversational middle
blog her – 2.5 yrs ago
all these women who were furious because they felt it was oppressive
b/c there was a choice iin the tool about emphasis – and called authority – so angry
Irina
how companies can be more inclusive and be more comfortable to use the service
Mary
mommy-bloggers
make money
only way they can judge and get technorati link count – and it is low because they dont get links but give tons of value
Kaliya
default culture not where everyone else is from
we make assumptions on what is obvious to us – anatomy of a blog
need to practice “who do we want to make sure gets this”
new audiences, new people – whatever we are passionate about
ignoring the fact we have cult. defaults we arent aware of
lot to be said for hieroglyphs
Josh
Ze Frank – use of life vests
from 2 pages to a couple of pictures
user interface
telephone
AT&T used to travel with film reel how to dial a phone
is it a matter of putting out video tutorials or finding some image or hieroglyph to communicate
cross lang barriers because of it
Nicole
Rocketboom
great that it is being translated
for getting the jokes when you can read it
not only about companies
only talk about daily life – boring, not good, not higher purpose
videoblogs help nicole understand culture – pop, reality, etc.
nothing to think about – out of context
doesnt need to be companies
be resourceful to someone
what is good what is not good
imp for some to realize – may seem trivial
Mary
another thing – translate rocketboom to english with subtitles
Josh – dotsub implementation is great first step
what comes out the other end?
what happens when we get other languages down
Nicole –
most translations useless “raining cats and dogs”
more than just basic translation
steps in the right direction
Google – buying 411 service – Nicole needs to understand what 411 means
few things where nicole gets left out – because of language, context
podcasting iss great resource to be inclusive
Irina
taught to go into a company and see if there is a non-white male person to interview
hard to do in the valley 🙂
interviewing or doing something – keep it in mind
imp to do for inlusivity
Questions
problem of authority
who is to decide your video is the one to watch about x
how do you solve the problem
if genuinely skewed – b/c of sociological difference – how do we go about it?
want an authority figure
Kaliya
we vest those services with the authority b/c we pay attention to them and give thempower
most people in the blogosphere could care less about the top 100
how do we see those clusters and pay attention to people in those diff niches
what Social Media is about and get away
technorati only watches blogs
Mary –
when you write an algorithm – there is a viewpoint – no technology doesnt have a viewpoint or bias
top 100 the top 100 they know about and have discovered
choice – their system makes – livejournal blogs blogroll is on a diff page than main page – technorati doesnt index that
Aliya – seek out voices that are new
how are we making allies of the new folks
everyone is being more aware of those things
not just the other in the corner
if we want to be more inclusive = more tools, more time references, translations services, etc.
Doug Kaye
From the Labs
Gigavox Media
one of the leaders in the podcasting space
DK – one of the older and oldest podcasters
podcaster before there was podcasting
IT COnversations in 2003
MP3s and RSS feeds and interviews
IT Con is owned by Gigavox Media
produced 2000 programs
60 programs a month
mult channels
podcast academy
Conversations Network
Social Innovation conversations
Very Informal thing
slapped together from other slides
some of the non profit and profit tools they are working on
anything we want to talk about
strong bg in audio
software development, radio
podcast and portable media expo – late sept – “Help, fix my audio”
showing how to edit, noise reduction, fileteiring editing
Which is Louder?
Interesting problem with videotaping something like this
when you want to record a spoken word event – put the camin the back of the room, put the cam into the soundboard
panel discussion
you get varying sound levels
mic variances, gain, lots of direct sound in the room
on a podcast it is awful
audio engineer – ok
by yourself – problem
Giga – produce a lot of interview programs
team of 55 people working oin the interviews
dont want to waste their time
Bruce Sharp and son – developed the levelator
free for all
can you assemble components automatically from components
ID at the top of the show
music
intro
promo
more intro
body
credits
assembled auto from components
trouble hearing most of those cuts
build a show and do it automatically – do it at the same loudness
what we did
Loudness
whats the standard
We asked
podcasters, audio engineers, radio engineers
answer – there isnt one – made up there own
Normalization
Peak Normalization (common – audacity)
takes any signal and brings the peaks up to what you want
needs RMS normalization
analyzes the density of the waveform
soundforge and expensive apps built in
Levelator – put it out for free
people used to think Giga was a content company – but really a tech company
Levelator – app, free – gigavox.com – runs on windows, mac (intel and power pc and linux) – take uncompressed sound file, drag and drop – will smooth out the peaks from one speaker to the next
designed for spoken word events
not compressor, or limiter – not the noise gate
not in a analog chain
Problem
uneven levels WITHIN a podcast
building mathematical models of speakers to figure out what to do with the audio
Time and skill intensive to solve
auto drag and drop
free to all
Does levelator only work with uncompressed (wav and aiff?)
doesnt work with mp3 files –
one thing it has to do is make sound no worse that what you give it
mp3 – decode to uncompresss, run, and reencode
no way you can make it sound as good as the original
if recording as mp3 – record as highest bitrate possible
sound file will not sound as good if you do that
do no harm
trying to avoid additional decode recode step
dont support bad habits
Gigavox Audio Lite
relatively new
give it a try
prodcast production system
webbased service
not downloadable
first of a series
for video, all sorts of things
opening up the itconversations platform
avail for free to the individual
save time in producing podcasts
inc automated show assembly
instert spots and promos
podcasts with long shelf life
still popular
longevity
programs from gladwell – tipping point
those sponsors dont want the spots from 3 years ago in the new shows
in a prog thats heard today
rebuild every show in the archive every night
produce show in components
audio or video components same from show to show
decoupling production tasks
editing audio – put credits in for website content
hasnt been done yet
Unintended Consequences
SHow assembly optioins
staic programs – burned in components
On the fly assembly – (expensvie)
Does On Demand (giga)
push new version 1x a night when content has changed or if there is demand
15 components in their stuff
typical IT script
build shows based on components
GVU uploader – client side app
Episode editor
most imp screen in the system
components made to dev this app
play components in real time
campaign manager
config campaigns
Infrastructure
massively scalable
poster child for amazon web services
S3
EC2
SQS
$64 on infrastructure
encourage to go to gigavox.com – get levelator – sign up to be in the beta program for audio lite
will like a lot
COnversations Network
exec dir = Doug Kaye
events all over the world b/c no one is recording them
reach 6k people
100/1 ratio for these conferences
capture produce and dist spoken word content for free
curated content
have an arrangement for producer
professional post production and publish it
vision – grassroots version of this
what is a media rockstar
content far from rockstar world
record debates from 2008 elections
not just presidential – local, school board, all that are going on
tech conferences, lectures, meetings
how to capture?
Podcorps.org
monday announced
simple idea
volunteer team
2k people in 6 months
people with ability to go out and record audio and video in the community
decent job of capturing
post production then
audio video writers and producers
go to podcorps.org – where located and what skills are
working with eventful.com – captures events data
events that want to be recorded – tagged podcorps –
sys looks for events and matches to people who record
all volunteer
give back to local community
would like opp to do something good
how can podcasting be something we give back
go to podcorps .org
no obligation
eveent popup – email message to let us know
challenges – audio feed from soundboard and stuff
very simple
Eventful.com, OurMedia.org, Internet Archive
building database of stringers first
will likely find none
events find you
audio and video
events contact – work out the agreement
gigavox audio lite – just production – no serving – not solving distro problem
smart delivery – cool
pub URL or a “c name”
goes to their redirectors
gathering stats at program level and individual component
sponsor wants 100k impressions
can give report on the number of times
things in archive 1yr old – why push to ftp
redirection to old show – havent put it on their server yet
Moderator – Nate PAgel – Poddaddies
John Hartman – Feedia
Chris Pirillo – Lockergnome
Colin Brumelle – Mixed content – Bryght.com
devs communities around musicians and artists
Robert Scales – Rain City Studios – Drupal dev shop in Canada – creates communities – config, themeing, and web communities since 04 – askaninja, kidsworld,
Ian Beatty – Project Opus
Intros
CB –
what does bldg online communities meas?
couple of rules
transparency is the new black
more you let them see the more you let them see the content
transparent
can empathize
build bigger relationships with your fans
NP – look at the rockstars – Ze Frank, RBoom – from the heart
BC – the best way to succeeed is to create compelling content constantly
as a developer rolling out features is an example
getting things out there
in the past people used to say qual not quant
Stalin – quant has a certain quant all its own
CP
when you talk about community – you cant create it – it creates itself
have tools to facilitate
set up UStream
set up chatrooms
launched another chatroom on IRC
95 people in that chat ready to ask questions and interact
acapulco earthquake example
community built the USTream page for pirillo – having fun, interacting
updates on page and chatroom
advertising
easy way to switch feeds
starting something and letting community take part is key
not trying to broadcast out to the community – wants to interact with them
doing things live and produced content is far more exciting way than podcasting or videocasting (without a live audience)
JH
really focused on the business side
help orgs figure the space out
immediately the CEO – make me a video and put me on the web
found the frameworks and structures arent quite there
lot of COs out there seeing traction
lot of companies not ready – dont have the framework in place
manage and deal wiht all this content
how to best provide these solutions – from CP to Intel
put it together in packages
NP – who comes to you?
JH – diff sizes
project with Intel
7 episodes in a pilot project
black monday
other clients – attensa, software companies, innovative and viral spaces
large sports franchise
large implmentations – enterprise solutions for hardware – social media and blogging tools
NP – CEO of poddaddies
up there – first cust blipTV
share revs with users
get third of revs
ind video pub and artist
int in content creation and dist stuff and get it out there
NP – QUestion – MySPace and YouTube are options – what else can you do – best ways of dist? getting paid, access to people
CP – twitter great for org flashmobs
build followers
using those tools for best adv – if paying attention – will be living in the now
doing things diff – using it to see trends (RScoble)
followers
CB – staying on top of where everyone is
resisting using twitter – some people
need to let go
listen to community
be part of it
invest in it
RS
every year – new social networking tool
facebook exploding
new trends – question of patience
loving flickr
go above to connect to upcoming.org
use and build on each social networking apps
crosslink on a dozen sites or communities – build googlejuice, ability to be found, pagerank
be patient – utilize, build foundation, use OpenID, go seamless
no standard for passwords
NP –
patient and consistent lets you grow
dont have to be on myspace and youtube exclusively
read EndUserLicense agreements – its a contract
control the rights
know where your stuff is going
applies to you
keep ownership
experiment
not a bad idea – post something on youtube and elsewhere
interesting place to test viability
general thoughts of MySPace and YouTube
RS –
lots of platforms
adds timecodes (Viddler)
put tags inline with content
you have options and solutions
you can always go somewhere else with better terms
biggest, but not necessarily best
million small nice communities
going from biggest to best not always the best way to do it
small gatherings and extend from there
whatever you are interested in and passionate about
JH
amazing things going on
nonlinear int experience
commenting video inside of vid
not looking for straight line
ways to interact
things with ABC – a lot of their stuff online
buying ads on terrestrial and online
ads online are more web based, interactive
changing the way we consume media
NP – how about making money?
distribution, sure – but want to be a rockstar?\
JH – finding sponsors
Podtech and Scoble example
unil you have the audience – lot of ad svces workign in conjunction with vid and audio
Ex – podcaster news
5 min
specific futuristic topic
when the ad guys listened to the shows – audience share was small compared to the guys talking about lost
craft and focus of what content is will affect monetization
entertainment, music see better ad revs
RS – thats changed
its a work of love
do it b/c you want to do it in the first place
aska ninja – they busted their behinds getting it out and growing community
in june – new website – added features – added UGS options
ad revenue minimal – hard to sustain hosting and design
patience and plan of action to execute
paying off now – took time and investment of effort to make rev to make it work well to continue
when you enter in that sort of venture – be patient
fans will want to work with you
pay your dues
ask a ninja – good example
NP – John Batelle – Fed Media
doing a lot of things
internet rockstar in 1.5 years possible – not so in music
not a get rich quick scheme – takes time – be consistent, do show
every day = every day or just do fridays
CP – Live has sucked ERice in again
Eric Rice – live youtube
havent see what would happen with passion and pop of youtube and made it live and realtime
all the fun and pain of youtube – make it live
what killed podcasting for ER was doing a live show
be on the move constantly
spirit of podcasting died – seriously affected how we make media
paradigm shift – rss on demand
people did the opposite of our idealism is about (RSS adoption)
exception to internet rockstardom
go to a random mall in america – bring up Robert Scoble – no one knows or care
indicative of the echo chamber
YouTube – owns the content sucks – dont own you – work around it
YT – oppressive terms of service could be a good thing
the personality as the product or the commodity
NP – questions
Question – an overall def of what you consider and internet rockstar to be?
NP – rockstar – successful doing what they are doing in the internet world in general – all about having dist, viewwers, community – doesnt necessarily mean celebrity
SHow on bliptv – good night burbank – no one knows who they are – put it out there, and got what they wanted – about building a community first
internet rockstar successful doing stuff oin the internet
WHats the measure of success?
CP – largely depends
hard to compare with someone else – no direct correlation
level of celeb is never defined the same by individuals
everyone has difff measurement
BC – nature of celeb is changing
long tail flattens hit driven economy
not created by machine, but from the ground up
pay your dues and get noteriety
readers that are listening and communicating, back and forth and excchange = rockstar
maintaining a relationship more important
Internet ROckstar – deplorable – we are talking about community leaders
community – saying – if comm is 5 people and they look to you as a leader – and they yelp a restaurant – you are a community leader
terminology changes – WTF outloud
toolss come in handy b/c you have influence
more cool than saying you are an alpha geek
ben brown – internet rockstar
interesting communities – digg party, viable, make magazine – if they cant translate into real world, then a nebulous thing much like community manager is nebulous
questions in the balcony stage
comparing Ustream to Youtube – whats the core differentiator?
BC – the music world – live is best – engage the response from audience and shapes what you create
no way a live stream wouldnt have more interactiving
and you can edite taped later – live – screw up and move on
CP
working on it – capturing the last 12 hrs they have got
idea of capturing video, sponsor crawl and chat at the same time
done it and putting a finer point on it
wrapping drupal – to put a community on it
soon – battle of others
competitors
UStream allows you to embed it on your page
YT has reach and community
using youtube to drive to live stream
money thing – no one talking in depth
put forth an idea – isnt it for the short term simple – whether site of needlepoint or edutainment – about brand integrated entertainment as alt advertiser
integration opps come up and patron subsidizes the work – immediate way to monetize
rev gen to cover expenses and lifestyle – need community and clickthrus – need traffic – that is the labor of love
community on day one – CP did it
CP – would approach sponsor and translate the passion
show the love – create a relationship
passion can makes things happen
if you can find smart partners to complete the other side of the puzzle you will make success
leverage the assets you have
wheres the rest of it – where are you going, showing , does it fit into a master plan – leverage the things you have
get substantial arrangement
a lot on faith – faith in chris, the product – passion
NP – you need to focus on show and community – be consistent first and worry about the money later
Tools of the trade
enourmouse # of technologies
cant participate in all communities – have to pick and choose
can try out all the clones for free or low cost
Not an endorsement of any tech – best tool for him or her – might not work – hosted versus local
tools out there – to get at tofay
the ecosystem
a lot of tools fall into one to one category
all web2.0 tech powerful enuff to abuse or misues
toolkit
1. Your Site
Blogs, RSS, forums, email
2. Out at the Edges
blogosphere, social networks, photo and vid sharing –
3. Offline – (3d worlds)
events, meetups, conferences
make your own presence as a company known
very interative tools
start small and private and expand over time
change from buying a superbowl as
easy to get intimidated – how to do all this stuff
how to manage all the attention and info – pick and choose little pieces, start small and expand over time
Part of the community itself
Categories of tools
Blogs
Podcasts
WIki
Rss
SOcial Networks
Chat
wiki
video
chat
email lists
forums/groups
list of 10 other things – all req interactivity and maintenance and managment
not all tech right for every org
“rules are” – they are full of it – misleading lie – everyone doesnt need the same difunct lifestyle
2 or 3 – maybe not everything
Definitions
regularly updated, frequently updated – what its all about
blogs – owner starts conv and everyone responds
wiki – share document between a number of people
social networking underpinning of these tech
enable who you have relationship in a specific way
relationship confers some status
groups and forums connect community to each other
“a series of tubes becomes a series of crossroads”
complement between the diff tools
highlights of key ones
Blogs
great starting point
immediate and ongoing connection
provides human face to the evangelist
enables you to join the community
be proactive and quick to act
low barrier to entry (just get started)
keep the relationship going in a consistent way
start with what works for you – ok to start without comments – didnt allow comments when they started
feeds , permalinks, established blogging elements
lot of the tools self correct over time – listen to the community – they will have impact and you will have a better result
not being dogmatic or bullheaded
not about the tools – blogs are forgiving and about a relationship – plenty of places to find online
great great complments to the other tools
Podcasting and videoblogging
VIdeo services – metacafe, blip, photobucket
photo tools – flickr, photobucket
desktop tools – iMovie, Quicktime, Audactity, Picasa
tools becoming commodified
WIKI
editable web pages
great for collaboration on evolving projects
need tending
hosted vs server side
hosted – social text, jotspot, PBWiki
server – mediawiki, instiki
can rapidly go out of date
inaccuracies and errors if not tended
everything has mistakes – key= people who are interested in managing and maintaingn and organize – let them organize
willing to play a littl, it doesnt have to be perfect
follow model as blogs – free or cheap and getup&go – or installed software (call IT dept) – more complex but more power
easy to move data between diff types of software
all prod are low enough to expense 🙂
not uncommon
wiki good tool for internalizing evangelism
wiki less scary inside org
tie to email address for business and internal use – people grow up – wouldnt do that with name attached to it
FEED READING
any site with a feed can be tracked passively and centralized
cuts down on the number of email newsletters
feeds for concepts, searches, topics – search the future
subscribe to feed on a topic – verticalizes what you are searching
more broad than just the exact name – not having to track all the blogs – have the software do the work
discover sites and blogs discussing the topic
hosted vs server for feed reading – power users want offline
sharepoint and portal apps allow feed reading as well
SOCIAL NETWORKING / MEDIA TOOLS
get out there in the community
anything on your blog can link out – post screenshots to flickr, upload video to youtube
ensure you are easy to find
use tags, social bookmarks
use the same screenname across the ecosystem
create a presence – product community page, events calendar
be respectful of the context you are in
myspace and plumbers 😉
devil is in the details – use the same tags – persistent vocabulary – use the same screenname across ecosystem
GM mention
find us on – and then all the networks you participate in
care about participating in those communities
authenticity – dont join a network just to be on it – if you cant add something useful and acting like a native and being honest for that group of users – dont do it – thats OK
no reason to have empty – noting lonelier than flickr without photos
SOme guiding priciples
Be Authentic
participate
you are not in control
get transparent
a Day In The Life
How do you keep up with this stuff
skillset and type of person
a day in the life of mr dash
works in blogging company
every customer has a blog
wonderful customers not afraid to kick in the ass
x tens of millions with tools
track 4-5 brands
2-3 senior executives represent the company
any mention of the brands or people is considered an obligation for 6A to respond
SF, PAris, Tokyo
25 million people, 25 lang, 20 key terms
volume in blog posts mentioning in a lang they can respond in tends to be 6-700 posts
on days when launching something new to somethign active – 10k posts
goal to acknowledge every one
over time – reduced the amount of resources it takes to do it
1. uses all of the feed search systems
a. icerocket, technorati, sphere.com, yahoo blgo search, google blog search
each tool does a search for a product term – searches for all – opens each search in own tab in FFox bookmarkes the tabs
does for each products
feed of every search for the tools
how the day begins
some agg have the tools built in
dashboard – lots of spam and people misusing the terms
take away x %
some people are tag spammers – broad brush
heart of customer comm
diff cats – hey trying out this product or service – mention it in passing
people who just formed a relationship with the org
key opps to say HI I am with X – thanks for talking, considering doing a meeting – huge touchpoint
surprised where thay benefit comes back
POC that early changes impressions
most is fairly structured – not in favor of copy and pasting – follow structure – make bullet list of main points and make them releavant
saying something that is unique to a certain community
“hello, welcome, thanks”
and add on epiece of info that isnt sales-y
“if you need information – here is how to get in touch”
will expose if there is a problem with help at your company
Asymmetrical – will find the gaps and the outliers – where to take the notes and maintain a record
second major group is moderately disgruntled
annoyed, peeved, little problems
fairly straightforward
9 out of 10 – prob aware of it if engaged in community – shouldnt be a surprise
once you set policy you can talk about what you are doing about it
justify what you get in exchange for the fees
underprmise and overdeliver
aware and working on it
fix it or explain – but be sincere
they will understand by being upfront
2 easy cases – welcome to the community or you have a problem
3rd – people who are really upset
most upset for something that has nothing to do with your company, product, service
your product failed at the wrong time – impetus is never about the failure of the prod – you can never say “here is what you are upset about” – cant do that – more exasperating
going a little beyond makes a big difference
more when the battery comes back
Deb Schultz and Anil Dash
Philosophy of evangelism
what is community evangelism
Key concepts
Human tools and tech tools
technical know-how
case studies
WHat can you do with a Book? (AD)
concept that informs a lot of what he sees personally
talk to young people – what can they do with a book – read it, notes, cover it, burn it
dont quickly get to the idea they can write a book
dramatic change for them – they have control over somethign they interact with every day
profound disctinction re the web – the web is something they can manipulate, creat and control
Want to start a podcast, reach a large audience
ton of times reading books or school – but none on the web
diff is the potential of evan
what they can do with the mediaum
2 ideas to review – Persistance and Awareness
fundamental enablers
make the rest o what we do powerful
how many use print or DM?
small number
some actually still cold call caustomers
how do we shift from old school to new school – thru persistance and awareness
obvious in retrospect
media is totally disposabel – degrade automatically – can be lost forever
business comm – a lot that we send comm in a way that says “this is disposable” –
we dont have to settle for that – great comm can be made that we want to keep – meaningful enuff that we want to keep over time
Visits to the Long Tail
from the last month
61% from last month, 27% older than 1 month, 12% older than one month from search
how much of our commm is around newness, and immediacy – we are ignoring almost 1/2 that conv
people are sending links, passing them on, referring to the later
lots of comm going on that is persistant over time – valuable for the long run.
see a lot of cisitors to older content on a blog that is about writing a book (aritfact on a shelf for the rest of your life
blog is persistant over time
social tension arising from use using email and IM over time
emo we need something to hold on to
ikea is a maze – cant get out without buying something
not how the web works
exp of going thru store where they are controlling everywhere you go and everything you see
profound thing – not having a maze
Permalinks and date stamp – see them forever
what was missing from those company websites designed to be ikea store
in all of social media there is a social contract – date stamp promises there will be more updates
A DATE STAMP IS A SOCIAL CONTRACT
because no ones name was attached they were free to make something that didnt have value – namestamp is a confirmation of value
wikipedia – edit link – we trust you to be part of the editing – think about what a leap or promise that is
i have the right to be on the page – think of the risk and opp they are taking wiht that – social expectations being set – I WILL STAY IN TOUCH
Intentions of maintainging relationships
want to talk to someone other than asking for money
we dont stay in touch –
how do we turn the promise to stay in touch where we actually do stay in touch
fulfilling that promise to stay in touch
at the bottom line – what matters
the reason we can trat them as disposable – they are
if we promise and we do so the bar is raised – we can only stay in touch if we add value – no value less attention is paid
kids can watch a movie over and over
resonance there that doesnt happen with web and web20 tech
1/3 of the books he moved he never read
intention of emotional connection
books and movies about meaning ful things we have that ARENT people
can comm using web2.0 that is meaningful and resonant as the best media we consume
as meaningful and the best movie you have ever seen
making something lasting, meaningful and persistant
not to say it will be in the same way – but will be able to comm and treat with the respect appropriate to that comm (friends getting engaged announced with txt)
treating phys objects as disposable – they dont have to be – they can be valuable
MEANINGFUL
how meaningful a relationship you can have with non-competitors
AWARENESS
crux of info overload problem
one key resp as evangelist is to nav sea of info to find what has value and what needs to be trashed
“I NEED MORE EMAIL” – no one says that
awareness not about alert messages – prone to being misused
thoughtless – not appropriate – hurts attention – worse than spam –
junkmail can be deleted – mental expense of people being unintentionally being thoughtless because tools allow it, enable – rude by accident – tools encourage us to do that
WE ARE ALL SINNERS 🙂
offer forgiveness for myself and all of us
dont have to be rude
what inspired us – what do people love and covet – ipod, tivo, wii
why these tools were diff than fax machine in office space
same fols working on them
should be similar
diff b/c they offer you control
tv commercials – loud, obnoxious, annouting
good tv now
tivo – not beholden to schedules or commercials – control
ipod – control instead of radio station
wii – 1 button , move it around – visceral powerful levels of control –
how do we trans to web experiences?
RSS ICON
Feeds about control – choosing where and when you get info
subscribe, get info – on your terms, on your time
some of the best tools for feed look like tivo, ipod and wii
seeing there is a convergence towards software and web tech and phys devices enabling control
persistanc e- val over time
awareness – connection without being rude
Persistance + awareness = a relationship
relationship doesnt fit into columns
assign metrics and measurement about evangelism
goal of evangelism – maintain a relationship on the web
using web2.0 to build relationships
COMMUNITY EVANGELISM
Customeer advocate
listener and educator
world of control – corp has lost a huge amount of control – they can make a huge difference
role of evangelist can bring individuals and community along
Amongst the people – being a native as well as on the road
increaing numbers of ethnographers and anthropologists getitng into tech
everyone here will be talkign about users as if they are the other – we are different from them – we are different – we need to get inside the world of people who dont care and dont use all day every day
learn from it and respect it – there is a diff culture out there and be part of it and bring use to it
evangelist is not sales or marketing role – human face of the company – 3d embodiyment
online and offline – cross functional – not just role of the marketer – not solely a markeitng role
that individual has to have and feel comfortable and empowered across the company – HR, Marketing, corporate, CS
Internal as well as external – need to be able to interface with marketing and CS
not just outsiders –
foil for the company or a critic – say things your CEO doesnt want to hear
externally facing – biggest fan | internally biggest critic
“gone native” – off there on the other side – living in a middle of a bridge between the two
human skills
Listener
COnnecter
Critic
Catalyst (Starfish and the spider – decentralized awareness persistant landscape)
Partial Geek
Detective
Diplomat
Juggler
Driven by relationships
Approachable
Intuitive
Inquisitive
catalyst connector role – need to connect and forge relationships
perceived egotistical evangelist isnt bad
working and thinking on the feet alot
pushing pushing
interesting balance – element to succeeding where good evangelists become as well known in the brands they are worknig with as their communities – is it for you or the company/product
if aligned to these values it is clear to what you are in service of
interesting tension to be explored –
conquistadors thought they were evangelists (ended up destroying the civ they visited – DeSoto)
geek vs partial geek – translating and human skills – you end up treading more lightly – very instructuve to think of the conversation and interactions
bringing your cult to the world that isnt read yet – evolution, interation and change
important – like porn – in it for their ego or corp ego – you know it when you see it
before you start an evangelism program – make sure you are aligned with where the company is
ask the tough questions up front
already dozens of bloggers around MS
that kind of face
transparency – len hasnt gotten a lot of credit for being a catalyst behind that – a lot of clarity around the bigger goal
Sometimes transactions dont matter
there is an exchange going on – its ok to admit that – but need to find respect
Key Concepts
Democratization of tools and access
The Live Web
Decentralization
Amateur culture
Increased individual influence
COntrol is out of control
let the seller beware
people are the message
Blogging and the role of marketing – now we can jump into the conversation
human face – corp blogs and ceo blogs – connector and curator
kind of person that can jump in – people are the message – markets and conversations of the cluetrain
they are paying you – respect and listen to them – relationships take work – take time, take effort – in it for the long haul
EVANGELISM
ANil hates the title
no better work yet
overtly religious analogy going on – look at people who practice and the ones most effective are not evangelists – they are witnesses – live the life you want others to experience
for those evangelizing – goal has to be to live the benefits – if we participate we will gain from it
the role of witnessing – diversion but important point – pounding the podium doesnt work
ideas to cover before break – using web2 to build relationships
1 be where your audience is – mentally and physicall – in the communities online – sometimes in the ugly parts of the web – hard time justifying you are working if that site is in your browser – translating into biz req will save time and trouble later
clean polished parts of the web not where the edge is
someone driven by other motivations will not spend time being detective
not into challenge
no its not
2. Offer something of value – not bribery – info is most valuable (inc connection), validation
a response saying I read what you said (no qual, not agreeing) – saying “I am with this company and are responsing to what you said – goes a long way – validation is huge
things you take for granted – is valuable
3. Use WHat You Got
decision making process of one initiative – put it out there for debat – means the world to those using the product or considering a purchase
share that part of the conversation “oh, you actually put thought into this”
dont have insight or respect of it
can get lost in transparency and authenticity
baby steps to talking in a different tone
not that difficult a transition to make
If youdidnt get your badge this AM – tables at bottom of escalator
[BREAK]
social discovery
social and information
what can i learn from my friends
ltting friends share knowledge with one abnnother
Attention – getting thru the pile of bullshit and getting to what has meaning
will make an announcement about something in the attention arena – will move forward now
attention records – records clickstream – contribute it to hd or service of choise
3 or 4 of them out there
omidyar network funded – gilmore took opp to resign and as pres to start up gesturebank
root.net – root markets – and gesturebank teaming to create something that inc. – the attention operating system
we own our info – period
users in control
any pub who fights it will be demolished
ask has resp to its clients and customers – but if they donw
an open pool of metadata
give someone who contributes the ability to leverage that info
driver of attention economy is affinity groups
blogosphere is an affinity group – some pol, some tech, etc
within that – google and all are already monetizing
how do you make money ? choice? open or closed – not sure that works (sean)
page view model is being replaced
every lead is crap
aarp has cred because of the size of its userbase – its affinity group
we have a lot of clout in this environment
Open Standards how do we evolve – what is a standard – how do we acknowledge super geek – innercore nerds influence early adopters have something to do with the software – build influence RSS day ackn the fact that RSS was open standard that is why we are here so with rss what we do withother things not about big or small – about open and close 80s – apple vs MS – who are you aligned with GYMA (Google, Yahoo, MS, AOL and Fox)
the power is with us
gnomedex is inncore nerds
OPEN ID
cant argue against open or closed
what should be sanitized – the line drawn for services that are maintained for their own
where do we share features and call our own
every vendor needs way to differentiate
for the end users – at what point is it appropriate to be standards based, and yet at what point can we be unique to differentiate
getting in and out – portability for my data
FOAF – friend of a friend – file format or data struct
format – sharing standards but then stealing it
calendars – how to get the standards to be simple to integrate – standards comm keep adding features
real value in the data or the services?
ecopsystems and portals/ways to make money – business model for what they want to do
no proprietary file format – using standards – if people care join cal connect .org
attention and monetizing, and management – wittness in 6 months the evolution of the attention standard – makingthings available in attention.xml right?
attention economy – next big thing
for marc all about open standards
canter wants pickets when people close things up
being closed is the opposite of open
social capital person invewsts in friendships are thiers – by myspace not supporting export delet that –
what about publishers?
canter – provide compelling experiences to users
exp around it – digital lifestyle aggg – portal – if 5 pubs send out the same stuff
how do you make the economic case – do something with the open standards?
show how elegantly to move
all about the end user experience
if your clients are in the chess game – see 5, 7, 12, 25 moves ahead
inc leverage game off y and a saying they want to be open, MS swaying, google throuwing shit in the wind
giant dinos – innovative small companies are pushing process forward
open standards the bridges and causeways that interconnect these islands
80s – sw corp would have mult prod, mult features – during the bubble – all told it was ok to go pub with 1 or 2 fetures
hack up a few features – lots of small products, not products, small sets of features – standards to interconnect the pieces off the puzzle – making archipelagos –
room for small guys and we are waiting for the big guys to crush us
How we can all become part of the conversation – because some companies are afraid of the conversation world is flat – value created thru collab and connecting bloggers, podcasters, startups – how to connect
Jim Podcasting news – mktg goes from speaking to an audience to listeneing
How does PR and Marketing speak better?
folks – trarget better
pubs – dont complain so much
ultimately they want to build a relationship – build value
we knw we have to think about motivations and what you want – diff thoughts are valueable
honest conversation – no marketing hacks – sunshine up ass – let people talk to folks at the company
Southwest is doing it right
Passionate about Toilet Paper
pARTICIPATion – utility vs passion
PR people think advertising is busted
control is the universal lang all marketers speak
not us vs them
cant just push ideas – many years of pushing and pushin on consumers
tod cochrane (geek news central) – talks to marketing folks and works with sponsires – some getit and some dont
ongoing battle
losen up and let us talk
2 points – wrner – no one is passionate about toilet paper – look at reviews for tp in amazon – people are passionate about everything
advertising in the way of high quality content
experiment – some time in the past amazon did tv ads – decided tv costs a ton of money
giving money back to customers is more effective
get involved in marketing
job search engine – talk to bloggers to judge the products – think about marketing as their program
hacking marketing and getting people in the process
character blogs are crappy
way to hide behind a genuine conversation
marketers need to learn about the communites they are entering